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O2C Billing Operations Specialist

hace 2 meses

Xico, México Informa Markets México A tiempo completo
{"**Job Summary**": "We are seeking a highly skilled O2C Billing Analyst to join our team at Informa Markets México. As a key member of our revenue generation and customer satisfaction team, you will be responsible for managing and optimizing the billing process within the order-to-cash cycle.", "**Key Responsibilities**": "

- Execute the billing procedures as outlined for the various businesses and maintain quality control
- Ensure that revenue recognition is following Informa Group Policy
- Maintain special invoicing requirements by client
- Match support documentation with the invoices prior to sending to the client
- Perform daily reconciliation of revenue sources
- Monitor and reconcile the Deferred revenue account
- Assist or prepare the Unbilled Services revenue accrual
- Work effectively with internal and external auditors
- Act as escalation point with Business division/s issues that cannot be resolved by the other Analysts
- Problem solve client issues by researching accounts and finding supporting documentation
- Assist and prepare with month-end account reconciliations
- Relationship building with client base, Informa entities, management, sales, and logistics staff
- Occasional overtime and the ability to perform other duties as required by business needs

**Billing Process Management:**

- Coordinate and execute the end-to-end billing process, including order entry, invoice generation, distribution, and reconciliation.
- Ensure accuracy and completeness of billing information and compliance with company policies and procedures, including pricing, products, quantities, and terms.
- Generate invoices accurately and timely based on customer orders or contractual agreements.

**Data Analysis:**

- Analyze billing data to identify trends, discrepancies, and opportunities for process improvement.
- Monitor billing metrics and key performance indicators to assess the effectiveness of billing operations.

**Billing System Maintenance:**

- Collaborate with IT and other stakeholders to implement system enhancements and updates.

**Billing Dispute Resolution:**

- Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.
- Communicate effectively with customers to address billing inquiries and resolve issues in a timely manner.

**Process Improvement:**

- Identify opportunities to streamline and optimize the billing process for efficiency and accuracy.
- Implement process improvements and best practices to enhance the overall order-to-cash cycle.

**Documentation and Reporting:**

- Prepare managerial reports
- Prepare and present regular reports on billing performance, trends, and key metrics.
- Maintain accurate records of billing activities, adjustments, and collections.
- Prepare monthly reconciliations such as ERP x CRM; Transaction report - TR; Aging / Ar Reconciliation; Commission if applicable; among others.
- Guarantee proper approvals, monitoring and internal controls (Ageing debt report, Unallocated cash; refunds)

**Compliance:**

- Ensure compliance with billing global policies, local regulations, and GBS standards.
- Stay updated on changes in billing regulations and implement necessary adjustments to maintain compliance after reviewed and properly approved by GBS and Internal controls.

**Customer Management:**

- Build and maintain positive relationships with internal stakeholders and customers.
- Provide exceptional customer service and support to address billing-related inquiries and concerns.
- Master Data Creation & Maintenance - Sales order entry with accurate information and revision, Update Existing
- Customer for order entry, credit and rebill.", "**Requirements and Qualifications**": "

- PEOPLE MANAGEMENT RESPONSIBILITIES
- General duty of care to"}