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Order Management Specialist
hace 2 meses
About the Role
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. We're committed to innovation and leveraging the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional results for our clients.
Our Culture
We value diversity and inclusivity, fostering an environment where individuals from various backgrounds and experiences feel welcome and empowered to contribute. Our commitment to excellence has earned us prestigious awards, including Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance.
Job Responsibilities
- Process purchase orders received from Arista's partners and end-customers, ensuring timely and accurate shipping logistics.
- Review key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements.
- Follow up on customer-related issues, including processing RMA requests and ensuring proper support for switches on customer orders.
- Maintain thorough and accurate installed customer base and service contract information.
- Collaborate with Sales team to understand special customer issues and situations.
- Develop and maintain understanding of the channel sales model, direct sales model, and partner effectively with Distributors and Resellers.
- Clearly understand all product offerings, subscription, and renewal licensing models.
- Timely resolution of backlogged orders and tracking of order cancellations to ensure accurate processing.
Requirements
- Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years.
- Must have attention to detail and ability to follow up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
