ServiceNow Technical Lead

hace 1 semana


Saltillo, Coahuila de Zaragoza, México Hexaware Technologies A tiempo completo

Job Title

ServiceNow Technical Lead

Job Summary

We are seeking a highly skilled ServiceNow Technical Lead to join our team at Hexaware Technologies. The ideal candidate will have a strong background in ServiceNow administration, ITSM best practices, and technical governance.

Key Responsibilities

  • Define and lead on ITSM best practices, testing, and migration approach
  • Participate in Technical Governance board and assist on Technical Analysis of new features and tech debt
  • Experience with Release planning, release governance, and production readiness review
  • Familiar with administration of Custom Codes
  • Hands-on experience in leading at least 2 ServiceNow upgrades and establishing best practices
  • Knowledge of Flow Designer, Integration Hub, and REST and SOAP based integration
  • Very good experience of scripted REST and SOAP API creation
  • Hands-on experience with Performance Analytics
  • Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
  • Good knowledge of MID Server installation and management
  • Experience of LDAP/Active Directory/SSO implementation
  • Experience in the Agile Software Development Cycle

Good to Have Experience

  • Worked on CMDB, CSDM, Discovery & Service Mapping
  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal
  • Review existing setup and provide best practice recommendations in line with the OEM
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Academic and Professional Experience

  • 5+ years of experience with ServiceNow administration required
  • 7+ years of experience with IT Industry required
  • Certified System Admin is a must
  • CIS-ITSM, Certified Application developer preferred
  • One Mainline certification is a must
  • CMDB, Performance Analytics certifications preferred
  • ITIL Foundations certification is preferred
  • Bachelor's degree or equivalent combination of education and experience


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