ServiceNow Technical Lead
hace 1 semana
Job Title
ServiceNow Technical Lead
Job Summary
We are seeking a highly skilled ServiceNow Technical Lead to join our team at Hexaware Technologies. The ideal candidate will have a strong background in ServiceNow administration, ITSM best practices, and technical governance.
Key Responsibilities
- Define and lead on ITSM best practices, testing, and migration approach
- Participate in Technical Governance board and assist on Technical Analysis of new features and tech debt
- Experience with Release planning, release governance, and production readiness review
- Familiar with administration of Custom Codes
- Hands-on experience in leading at least 2 ServiceNow upgrades and establishing best practices
- Knowledge of Flow Designer, Integration Hub, and REST and SOAP based integration
- Very good experience of scripted REST and SOAP API creation
- Hands-on experience with Performance Analytics
- Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
- Good knowledge of MID Server installation and management
- Experience of LDAP/Active Directory/SSO implementation
- Experience in the Agile Software Development Cycle
Good to Have Experience
- Worked on CMDB, CSDM, Discovery & Service Mapping
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal
- Review existing setup and provide best practice recommendations in line with the OEM
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
Academic and Professional Experience
- 5+ years of experience with ServiceNow administration required
- 7+ years of experience with IT Industry required
- Certified System Admin is a must
- CIS-ITSM, Certified Application developer preferred
- One Mainline certification is a must
- CMDB, Performance Analytics certifications preferred
- ITIL Foundations certification is preferred
- Bachelor's degree or equivalent combination of education and experience
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