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Database Support Specialist

hace 1 semana


Monterrey, Nuevo León, México Aera Technology A tiempo completo

Aera Technology is a leading Cognitive Automation company that empowers businesses to achieve agility and efficiency.

As an Enterprise Automation Engineer, you will play a crucial role in shaping the future of enterprise software. Our mission is to enable a sustainable, efficient, and intelligent world with Cognitive Automation.

**Responsibilities:**

We are seeking a skilled professional with 2-4 years of experience in a technical field, who can work on customer-reported issues by interacting with various teams including QA, App Development, Engineering, and Product Management. You will be responsible for:

  • Gathering information systematically and efficiently performing root cause analysis
  • Communicating with customers on the status of issues and project items and being responsible for the ticket life-cycle
  • Developing knowledge base articles for internal teams and external partners

The ideal candidate will have expertise in Business Intelligence software, ETL, data-warehouse concepts, SAP techno-functional experience, and working knowledge of cloud platforms, AWS.

**Benefits:**

Aera Technology offers a competitive salary of $80,000 - $110,000 per year, depending on experience. You will also receive benefits such as health insurance, retirement plan, and paid time off. Our headquarters are located in Mountain View, California, with teams in multiple locations around the world.