Technical Support Specialist
hace 2 días
We are looking for a skilled Technical Support Specialist to join our team at Atos.
About the Role:
This is a full-time position that requires strong technical skills and excellent customer service abilities. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers via phone, email, and chat.
Key Responsibilities:
- Provide timely and effective technical support to customers
- Troubleshoot complex technical issues with Windows (XP, Vista, 7, 8), MAC, Outlook, and ServiceNow
- Fluently communicate with customers in English
- Work collaboratively as part of a team to achieve goals and objectives
- Meet performance metrics and quality standards
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 1 year of technical support experience (desired)
- Fluent English language skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
Benefits:
- Competitive salary: $17,500 MXN monthly
- Bonus structure: CSat bonus up to $3000 Mxn monthly, Night Shift bonus up to $2000 Mxn monthly
- Caja de ahorro, Seguro de vida, Vales de despensa benefits
What We Offer:
A dynamic work environment with opportunities for growth and development, a competitive salary, and a comprehensive benefits package.
Location:
This role is based in San Nicolas de los Garza, Mexico.
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