Technical Support Specialist

hace 2 días


Monterrey, Nuevo León, México Atos A tiempo completo
Job Description:

We are looking for a skilled Technical Support Specialist to join our team at Atos.

About the Role:

This is a full-time position that requires strong technical skills and excellent customer service abilities. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers via phone, email, and chat.

Key Responsibilities:

  • Provide timely and effective technical support to customers
  • Troubleshoot complex technical issues with Windows (XP, Vista, 7, 8), MAC, Outlook, and ServiceNow
  • Fluently communicate with customers in English
  • Work collaboratively as part of a team to achieve goals and objectives
  • Meet performance metrics and quality standards

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • 1 year of technical support experience (desired)
  • Fluent English language skills
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills

Benefits:

  • Competitive salary: $17,500 MXN monthly
  • Bonus structure: CSat bonus up to $3000 Mxn monthly, Night Shift bonus up to $2000 Mxn monthly
  • Caja de ahorro, Seguro de vida, Vales de despensa benefits

What We Offer:

A dynamic work environment with opportunities for growth and development, a competitive salary, and a comprehensive benefits package.

Location:

This role is based in San Nicolas de los Garza, Mexico.



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