IT Support Specialist
hace 2 meses
**About the Role**
We are seeking an experienced IT Support Specialist to join our team at Fixity Technologies.
**What You'll Do**:
As an IT Support Specialist, you will be responsible for providing top-notch support to our end-users. Your primary focus will be on resolving technical issues and queries in a timely and efficient manner.
You will act as the single point of contact for end-users, ensuring that their issues are properly documented and escalated when necessary.
In this role, you will also collaborate with third-party vendors to coordinate and troubleshoot issues related to account administration, access, and other technical matters.
**Key Responsibilities:**
- Provide Level 1 support for end-user issues and convey resolutions to end-user queries
- Resolve technical issues and queries in a timely and efficient manner
- Act as the single point of contact for end-users
- Collaborate with third-party vendors to resolve technical issues
**Requirements:**
To be successful in this role, you must have:
- Overall, 2-3 years of work experience in a technical support environment
- Excellent knowledge of Windows Active Directory and troubleshooting
- Good understanding of O365 support, including Outlook, Intune, OneDrive, and MFA configuration and troubleshooting
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
**What We Offer:**
We offer a competitive salary range of $30,000 - $32,000 per month, plus benefits and opportunities for career growth.
**Work Environment:**
This is a full-time position, working 8 hours a day, 24/7, with shift rotation.
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