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HR Services Specialist

hace 2 meses

Xico, México Rockwell Automation A tiempo completo
Job Title: HR Services Specialist

Rockwell Automation is a global technology leader dedicated to helping manufacturers improve productivity, sustainability, and agility. We're a company that values our employees and strives to create a work environment that fosters innovation and collaboration.

Job Summary:

We're seeking an HR Services Specialist to join our team. As an HR Services Specialist, you will provide human resources consultation and case resolution for HR Shared Service Center cases. You will serve as the main point of contact for employees and managers who contact the HRSC with inquiries and requests.

Key Responsibilities:
  • Receives, routes, resolves, and properly closes all HR inquiries within their specialty or assignment in an accurate and timely manner.
  • Identifies and implements process improvement projects to enhance customer experience.
  • Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer, and on any appropriate actions.
  • Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and shares data insights with the team.
  • Collaborates with appropriate HRSC leadership/staff, COE, HRBP, or third parties to resolve complex inquiries or transactions.
  • Accurately enters data into appropriate systems and tools.
  • Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
  • Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.
  • Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.
  • Identify opportunities to extend best practices to the rest of the HRSC team.
  • Provide general advice and guidance on HR policies and procedures to new or existent employees and managers.
  • Educate employees and managers on HR resources available to them and encourage the use of self-service tools.
  • Maintain employee documentation (personnel file creation, retention, and deletion).
  • Performs specific Local Procedures as Benefits Enrollment, Audits (if region requires).
  • Provides consultation on integrating new acquisitions into our standard HR practices and systems.
  • Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.
Requirements:
  • Bachelor's degree in Business Administration, Human Resources, or related field.
  • Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
  • Experience handling highly confidential and sensitive information.
  • Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally.
  • Experience with HRIS systems.
  • Proficiency in Microsoft Office suite.
  • Analytical ability.
Desired Qualifications:
  • Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
  • Workday Human Capital Management experience.
  • Ability to work with complex processes and systems.
  • Adapting to ambiguous situations.
  • Innovative thinking.
  • Ability to work with customers under stress or with complex issues.

We welcome all applicants who are passionate about delivering exceptional customer service and are committed to helping our employees succeed.