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We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Mars, Incorporated And Its Affiliates. As a key member of our Customer Service Team, you will be responsible for providing exceptional support to our customers and internal stakeholders.
Key Responsibilities- Monitor and analyze key performance indicators (KPIs) for the Customer Service Team, including order management, call frequency, administrative tasks, and contact route.
- Establish effective communication with all departments, including Sales, Supply Chain, and Finance, to ensure seamless support for customers.
- Prepare and communicate external updates to customers on supply chain disruptions.
- Support Customer Service Representatives in daily operations and identify opportunities for improvement within the department.
- Lead and participate in continuous improvement projects to enhance customer satisfaction and team performance.
- A dynamic and supportive work environment with a diverse team of over 140,000 Associates.
- Best-in-class learning and development opportunities, including access to Mars University.
- An industry-competitive salary and benefits package, including a company bonus.
- 3+ years of experience in a similar position with a strong customer service component and data analysis.
- Logistic and business understanding is required.
- High approachability and effective communication skills.
- Experience in designing and setting up new processes and ways of working is an advantage.
