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Seeking a highly skilled Customer Care Coordinator to join our team at Mitsubishi Electric Automation, Inc. (MEAU). This individual will be responsible for all aspects of order fulfillment, including order entry to billing, and providing exceptional support to customers and internal stakeholders.
Key ResponsibilitiesCustomer Service
- Provide timely and accurate processing of orders, ensuring fast and efficient delivery of customer service.
- Handle customer inquiries and resolve issues in a professional and courteous manner.
- Communicate effectively with customers, regional sales personnel, and field service technicians to ensure seamless support.
Order Fulfillment
- Process customer orders on a daily basis, ensuring accuracy and timely delivery.
- Maintain customer sales order files and control ISC in Salesforce.
- Assist with special projects as needed and perform other job functions as assigned.
Requirements
- Bachelor's degree in Business Administration or equivalent work experience.
- 1-3 years of experience in customer service and sales.
- Excellent communication and interpersonal skills.
- Ability to multitask, enter data while communicating on the phone, and work accurately under pressure.
- Proficiency in database and order entry systems (SAP), MS Office, and stress management.
- Strong verbal and written communication skills in English and Spanish.
Education and Skills
- Knowledge of SAP and intermediate bilingual skills in English and Spanish.
Work Environment
This is a full-time position at Mitsubishi Electric Automation, Inc. (MEAU)
