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Helpdesk Associate

hace 2 meses

Guadalajara, Jalisco, México Hashmap A tiempo completo
About the Role

We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions and issues
  • Stay up-to-date with new technologies and products to provide expert support
Requirements

To be successful in this role, you will need:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical knowledge and troubleshooting skills
  • Experience with customer service software and tools
  • High school diploma or equivalent required
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.