Helpdesk Senior Associate
hace 3 semanas
Job Title: Helpdesk Senior Associate
Job Summary:
We are seeking a highly skilled Helpdesk Senior Associate to join our Clinical Service Desk team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional customer service to our healthcare customers, resolving technical issues, and ensuring seamless support.
Key Responsibilities:
- Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
- Track and document incidents, and close or escalate tickets in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
Requirements:
- Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
- Minimum 1 year of technical troubleshooting experience.
- High school diploma or equivalent required.
Preferred Qualifications:
- Experience in a call center environment.
- Demonstrate a service philosophy in all interactions with clinicians and colleagues.
- Effective communication and interpersonal skills.
- Proficient typing and English language skills (both verbally and in writing).
- Strong listening capabilities to fully understand caller's needs/requests.
About NTT DATA Services:
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
Equal Opportunity Employer:
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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