Helpdesk Senior Associate

hace 3 semanas


Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Title: Helpdesk Senior Associate

Job Summary:

We are seeking a highly skilled Helpdesk Senior Associate to join our Clinical Service Desk team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional customer service to our healthcare customers, resolving technical issues, and ensuring seamless support.

Key Responsibilities:

  • Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
  • Track and document incidents, and close or escalate tickets in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.

Requirements:

  • Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

Preferred Qualifications:

  • Experience in a call center environment.
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills (both verbally and in writing).
  • Strong listening capabilities to fully understand caller's needs/requests.

About NTT DATA Services:

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

Equal Opportunity Employer:

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


  • Helpdesk Senior Associate

    hace 4 semanas


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk Senior AssociateAbout the Role:NTT DATA Services is seeking a highly skilled Helpdesk Senior Associate to join our team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support.Key Responsibilities:Respond to...

  • Helpdesk Senior Associate

    hace 4 semanas


    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Senior Associate to provide exceptional technical support to our clients. The ideal candidate will have advanced English and French language skills, as well as 6 months of experience in customer service.**Key Responsibilities:**Provide general L1 support for hardware and MS Office packagesAnswer technical support calls and...

  • Helpdesk Associate

    hace 4 semanas


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk AssociateJob Summary:NTT DATA Services is seeking a Helpdesk Associate to join our Provider Clinical Service Desk team. As a Helpdesk Associate, you will be responsible for providing exceptional customer service to healthcare customers, responding to incoming service desk calls, and resolving incidents related to clinical applications...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking an experienced Helpdesk Senior Associate to join Hashmap in Guadalajara, Mexico.**Job Overview:**This role involves providing top-notch technical support to our clients. As a Helpdesk Senior Associate, you will be responsible for resolving complex customer issues and ensuring seamless service delivery.**Key Responsibilities:**- Troubleshoot...

  • Helpdesk Associate

    hace 3 semanas


    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job Title: Helpdesk AssociateJob Summary:We are seeking a skilled Helpdesk Associate to provide technical support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of IT systems, and the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support to clients via phone, email,...

  • Helpdesk Associate

    hace 3 semanas


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk Associate - Clinical Service DeskJob Summary:We are seeking a highly skilled Helpdesk Associate to join our Clinical Service Desk team. As a Helpdesk Associate, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support.Key...


  • Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

    Job SummaryNTT DATA Services is seeking a skilled Desktop Support Senior Associate - Helpdesk to join our Provider Clinical Service Desk team. As a key member of our 24x7x365 support team, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support experiences.Key...

  • Helpdesk Associate

    hace 4 semanas


    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Helpdesk Associate to provide technical support for hardware and software issues. The ideal candidate will have excellent communication skills and the ability to work independently.**Key Responsibilities:** Provide technical support for hardware and software issues via phone, email, and chat Troubleshoot and resolve technical issues...

  • Helpdesk Associate

    hace 4 semanas


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job OpportunityNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.We are part of the NTT family of companies, a partner to 85% of the Fortune 100.As a Helpdesk Associate, you will be responsible...

  • Helpdesk Associate

    hace 3 semanas


    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are searching for a Helpdesk Associate with excellent technical skills to provide support and solutions to our customers in Mexico.**Key Responsibilities:**- Provide general L1 technical support for hardware and software issues- Answer customer inquiries and escalate complex issues to senior support teams- Document troubleshooting steps and customer...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    We are seeking a highly skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and escalating complex problems to senior support teams.Key Responsibilities:Provide technical support to clients via phone,...

  • Helpdesk Associate

    hace 2 semanas


    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: Helpdesk AssociateJob Summary: We are seeking a highly skilled Helpdesk Associate to provide technical support to our customers. The successful candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support to customers via phone, email, and...

  • Helpdesk Associate

    hace 6 días


    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team in Mexico.Ntt Data, Inc. currently has an opening for a part-time Helpdesk Associate in Guadalajara.Location: On-site in Guadalajara, JaliscoRequirements:Availability to work 22.5 hours per weekInterest in working morning shifts (7 am - 11:30 am)Advanced English language skillsPrior experience in...

  • Helpdesk Associate

    hace 6 días


    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are currently seeking a highly skilled Helpdesk Associate to join our team in Mexico. This is an exciting opportunity to leverage your technical expertise and exceptional communication skills to drive incident resolution in a fast-paced call center environment.**Job Overview**This position is part of our Provider Clinical Service Desk, where you will...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job SummaryNTT DATA Services is seeking a Helpdesk Associate to provide technical support for hardware and software issues. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support for hardware and software issues via phone, email, and in-personEscalate...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a Helpdesk Support Specialist to provide technical assistance to our clients in Guadalajara, Mexico.Ntt Data is looking for a Technical Support Associate to join our team in Guadalajara, Jalisco, Mexico.The IT Service Desk Representative will be responsible for providing general L1 support for hardware and MS Office packages, answering...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job Summary: We are seeking a Clinical Helpdesk Associate to join our team at Hashmap. This role will be part of our Provider Clinical Service Desk, handling inbound customer calls in a call center environment.Key Responsibilities:Track and document comments, and close or escalate incident tickets and related issues in a timely manner.Drive resolution of...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    Req ID: 250120We are currently seeking a Helpdesk Associate to fill a role at Hashmap in Guadalajara, Jalisco, Mexico.About NTT DATA Services- NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a highly skilled Helpdesk Associate to join our team at Hashmap. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment.Key Responsibilities:• Provide exceptional technical support to customers via phone, email, or chat•...

  • Helpdesk Associate

    hace 4 semanas


    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to provide technical support for our clients. The ideal candidate will have advanced English skills and a strong interest in working in an IT environment.**Key Responsibilities:** Provide general L1 support for hardware and MS Office packages Answer technical support calls and escalate to other support groups as...