Quality Support Specialist
hace 3 semanas
Busca un desafío emocionante en Dipoledigital
Este puesto te brindará la oportunidad de trabajar en un ambiente internacional, aprender constantemente y desarrollar tu carrera profesional.
**Responsabilidades**
- Adaptarte a las necesidades en constante evolución de la empresa.
- Auditar y mejorar la precisión de los datos en la nube, investigar y rectificar problemas.
- Colaborar con tu equipo para resolver problemas y dificultades de los usuarios.
- Contribuir a la mejora de productos y algoritmos a través de comentarios y retroalimentación.
- Intergar los documentos de cierre para generar archivos de entrada de datos.
- Desarrollar tus habilidades en las plataformas soportadas, apoyando su configuración y mantenimiento.
- Participar en la prueba de la nube bajo la guía del Gerente de Producto.
- Formar parte del turno de respaldo 24/7 y apoyar al Centro de Atención al Cliente.
- Cumplir con las políticas y procedimientos de la empresa y la departamento.
**Horario**:
Turno de rotación.
- 15 turnos de servicio, 6 días de descanso.
- Turnos de 12 horas.
- El grupo de turnos se alternará entre días y noches.
**Requisitos**
- Licenciatura en Ingeniería
- 100% de dominio del idioma inglés (bilingüe)
- Experiencia práctica con redes inalámbricas y LAN
- Mentalidad para resolver problemas
- Habilidades de depuración técnica
- Habilidades interpersonales y de comunicación
- Habilidades en Microsoft Excel, intermedias y avanzadas
- Preferente: Conocimientos de software
- Habilidades adicionales: SQL, red, MongoDB, VBA.
**Beneficios que nos destacan**
Seguro médico integral
- Cobertura de seguro de vida
- Crecimiento profesional y desarrollo de carrera sin igual
- Oportunidad de colaborar con un equipo diverso y talentoso a nivel internacional
Únete y sé parte de algo extraordinario Tu futuro comienza en Dipoledigital
Tipo de puesto: Tiempo completo
Salario: A partir de $20,000.00 al mes
Horario:
Rotativo
- Turno de 12 horas
- Turno mixto
Prestaciones:
Aumentos salariales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Teléfono de la empresa
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
Bono de asistencia
- Bono de productividad
- Bono de puntualidad
Idioma:
Inglés (Obligatorio)
Lugar de trabajo: En persona
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