Quality Support Specialist

hace 3 semanas


Hermosillo, Sonora, México Dipoledigital A tiempo completo

Busca un desafío emocionante en Dipoledigital

Este puesto te brindará la oportunidad de trabajar en un ambiente internacional, aprender constantemente y desarrollar tu carrera profesional.

**Responsabilidades**

- Adaptarte a las necesidades en constante evolución de la empresa.

- Auditar y mejorar la precisión de los datos en la nube, investigar y rectificar problemas.

- Colaborar con tu equipo para resolver problemas y dificultades de los usuarios.

- Contribuir a la mejora de productos y algoritmos a través de comentarios y retroalimentación.

- Intergar los documentos de cierre para generar archivos de entrada de datos.

- Desarrollar tus habilidades en las plataformas soportadas, apoyando su configuración y mantenimiento.

- Participar en la prueba de la nube bajo la guía del Gerente de Producto.

- Formar parte del turno de respaldo 24/7 y apoyar al Centro de Atención al Cliente.

- Cumplir con las políticas y procedimientos de la empresa y la departamento.

**Horario**:

Turno de rotación.

- 15 turnos de servicio, 6 días de descanso.

- Turnos de 12 horas.

- El grupo de turnos se alternará entre días y noches.

**Requisitos**

- Licenciatura en Ingeniería

- 100% de dominio del idioma inglés (bilingüe)

- Experiencia práctica con redes inalámbricas y LAN

- Mentalidad para resolver problemas

- Habilidades de depuración técnica

- Habilidades interpersonales y de comunicación

- Habilidades en Microsoft Excel, intermedias y avanzadas

- Preferente: Conocimientos de software

- Habilidades adicionales: SQL, red, MongoDB, VBA.

**Beneficios que nos destacan**

Seguro médico integral

- Cobertura de seguro de vida

- Crecimiento profesional y desarrollo de carrera sin igual

- Oportunidad de colaborar con un equipo diverso y talentoso a nivel internacional

Únete y sé parte de algo extraordinario Tu futuro comienza en Dipoledigital

Tipo de puesto: Tiempo completo

Salario: A partir de $20,000.00 al mes

Horario:

Rotativo

- Turno de 12 horas

- Turno mixto

Prestaciones:

Aumentos salariales

- Estacionamiento de la empresa

- Programa de referidos

- Seguro de gastos médicos

- Seguro de gastos médicos mayores

- Seguro de vida

- Teléfono de la empresa

- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

Bono de asistencia

- Bono de productividad

- Bono de puntualidad

Idioma:

Inglés (Obligatorio)

Lugar de trabajo: En persona



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