Customer Service Supervisor

hace 4 semanas

Tijuana, Baja California, México Eaton A tiempo completo

About the Role:
The Customer Support Supervisor at Eaton will lead and coach members of the Customer Support team in the Tijuana site to maximize long-term customer relationships for the Clamps and Flange product lines. This role will coordinate the Tijuana Customer Support team to ensure all team members interact effectively with internal functional leads, communicate customer requirements, and drive strong customer communication. The ideal candidate will maintain a current and intensive knowledge of customer business to direct, support, and effectively manage all aspects of customer support, including communicating customer order status, return material management, customer-specific requirements, technical support, and contract administration.

Key Responsibilities:
- Lead the Customer Support team in Mexico to ensure timely and accurate communication through the use of appropriate tools and build a reputation with customers as a responsive and cooperative partner.
- Facilitate Customer Support team members in their relationship management efforts on customer accounts to strengthen and develop existing business relationships.
- Drive organizational activities through leadership of the site team to meet or exceed business objectives related to customer account management through the utilization of problem-solving skills such as Six Sigma, 8D, and root cause analysis.
- Develop direct relationships with leaders, both internally and externally, to maximize ease of doing business.
- Other Customer Support duties as assigned.

Requirements:
Basic:
- Bachelor's degree from an accredited institution
- Minimum of 3 years' experience in customer service, sales, supply chain, or a related field
- Relocation to Tijuana, Mexico. Bilingual English/Spanish

Preferred:
- Minimum of 5 years' experience in customer service, sales, or a related field
- 2 years of experience in project management

Skills:
- Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.
- Strong leadership and coaching skills. The ability to build and sustain a high-performance team and to communicate and develop a sense of urgency and commitment to agreed-upon team goals.
- Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process.
- Judgment, logic, resourcefulness, and creativity abilities.
- Business Acumen: The degree to which one aligns tasks with the business/market environment and the division's strategy to meet division goals. Cross-functional/diversified business vision.
- Travel up to 10%

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