Operations Engineer II
hace 8 horas
As an Operations Engineer II at Amazon, you will be part of the technical support line, responsible for receiving and resolving infrastructure-related requests from corporate clients. Your key responsibilities will include operating the Managed Service platform, collaborating with internal service teams, and driving customer communication during critical events.
Key Job Responsibilities:
- Operate the Managed Service platform and collaborate with internal service teams to meet customer needs.
- Drive customer communication during critical events and troubleshoot complex issues.
- Build proof of concept environments that adhere to cloud-best-practices and identify improvements to technical processes.
- Collaborate and build utilities and tools for internal use to enable safe and high-speed operation.
- Act as an escalation point and mentor to less experienced engineers.
Basic Qualifications:
- Bachelor's Degree in an engineering or IT-related discipline.
- 4+ years' work experience in systems administration, engineering, or technical IT/Cloud operations support.
- 4+ years in Windows Operating System support for troubleshooting, deployment, installation, updates, privacy, security, and patching.
- Networking experience, including deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP, etc.
- Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications:
- Experience with service-oriented architecture and web services.
- Experience with aspects of security, including network, application, security protocols, cryptography, etc.
- Scripting and/or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
- Experience with IAM, Active Directory, and ADFS.
- Experience in a DevOps team, supporting CI/CD workloads.
Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer.
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