Network Operations Center Engineer
hace 7 días
About the Role
We are seeking a highly skilled Network Operations Center Engineer to join our team at Teva Pharmaceuticals. As a key member of our 24/7 operations team, you will be responsible for managing network operations, troubleshooting, and resolving complex issues to ensure maximum availability and resilience of network services.
Key Responsibilities
- Manage the overall health and performance of the network infrastructure.
- Investigate and resolve complex network issues.
- Implement changes to the network infrastructure as per business requirements.
- Monitor network health using various tools, software, and systems.
- Collaborate with stakeholders to perform network-related tasks and upgrades.
- Document network operations processes and procedures.
- Participate in on-call rotations to ensure maximum availability of network services.
- Act as the first point of contact for Major incident issues.
- Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
- Record and track all support requests and resolutions in the ticketing system.
- Maintain appropriate documentation, procedures, and operational methods.
- Ensure timely communication of network status with clients and internal teams.
Requirements
- Bachelor's degree in information technology, Computer Science, or related field.
- Relevant Courses and Certifications (CCNA, MSCA, ITIL).
- Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
- Experience with Network Monitoring tools and software.
- 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.
- +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
- Strong Analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
What We Offer
As a Network Operations Center Engineer at Teva Pharmaceuticals, you will have the opportunity to work with a talented team of professionals committed to providing optimal customer service and support. You will be part of a dynamic and fast-paced environment that values innovation, collaboration, and continuous learning.
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