Customer Service Representative Tech Support
hace 1 mes
Job Summary
At GGA Solutions, we are seeking a highly skilled and experienced Customer Service Representative Tech Support to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and delivering a world-class customer experience.
Key Responsibilities
- Provide technical problem resolution to customers through phone, email, and chat support
- Diagnose and troubleshoot technical issues, and provide step-by-step solutions to customers
- Communicate technical solutions in a clear, concise, and user-friendly manner
- Escalate complex issues to Level 4 Team for further troubleshooting and issue resolution
- Perform related work as required, including data entry and record-keeping
Requirements
- Bachelor's degree in a related field (preferred)
- Fluency in English and Spanish (fully bilingual)
- 1-2 years' experience as a Support Representative in a Telecommunications (Mobile Phone, Prepaid Phone Services) or any Technical Account
- Excellent problem-solving and decision-making skills
- Ability to work in a fast-paced environment and meet productivity standards
- Availability to work on Saturdays and Sundays
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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