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Customer Support Representative
hace 1 mes
**About the Role**
We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner.
**Key Responsibilities**
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Ensure that all log-in and passwords (both internal & external) are kept confidential.
- Document all information on customer interaction according to standard operating procedures.
**What We Offer**
- All necessary hardware to be successful.
- Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents.
- Paid Birthday Leave.
- Paid Time Off starting at 21 days on your first year.
- Food vouchers of 220 MXN weekly.
- Life insurance.
- Savings Fund.
- School Tuition programs.
**Requirements**
- Must be willing to complete assessments that include a typing test of 25+ wpm.
- Great communication skills, written and orally.
- Demonstrate strong abilities to work independently and as a remote team player.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Must be at least 18 years of age.
- Must have at least a High school diploma or GED.
- Must be willing to participate in a background screening.
**Preferred Qualifications**
- Experience in customer service, sales, billing, collections, and technical support.
**About TaskUs**
We are a ridiculously good company that values our employees and provides them with top-notch benefits and opportunities for growth.
