Customer Support Representative

hace 2 días


Tijuana, Baja California, México Taskus A tiempo completo

**About the Role**

We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner.

**Key Responsibilities**

  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Ensure that all log-in and passwords (both internal & external) are kept confidential.
  • Document all information on customer interaction according to standard operating procedures.

**What We Offer**

  • All necessary hardware to be successful.
  • Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents.
  • Paid Birthday Leave.
  • Paid Time Off starting at 21 days on your first year.
  • Food vouchers of 220 MXN weekly.
  • Life insurance.
  • Savings Fund.
  • School Tuition programs.

**Requirements**

  • Must be willing to complete assessments that include a typing test of 25+ wpm.
  • Great communication skills, written and orally.
  • Demonstrate strong abilities to work independently and as a remote team player.
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Must be at least 18 years of age.
  • Must have at least a High school diploma or GED.
  • Must be willing to participate in a background screening.

**Preferred Qualifications**

  • Experience in customer service, sales, billing, collections, and technical support.

**About TaskUs**

We are a ridiculously good company that values our employees and provides them with top-notch benefits and opportunities for growth.



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