Senior Business Operations Coordinator
hace 2 meses
Company Overview
Prometeo Talent connects exceptional talents with innovative leaders. Our client provides tailored solutions for commercial operations, empowering medium-sized companies to scale and transform.
Job Summary
We are seeking a highly skilled Implementation Specialist to coordinate successful customer onboarding and training. This key role will partner closely with the CSM client owner to ensure long-term customer satisfaction, retention, expansion, and referral sales.
Key Responsibilities:
- Work collaboratively with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
- Configure client sites according to contract specifications, ensuring clients can utilize products confidently.
- Maintain regular contact with customers throughout the onboarding phase, guaranteeing adoption and satisfaction with the product.
- Own the client relationship for the initial 30-90 days or until onboarding is completed.
- Manage day-to-day administrative client requests, such as adding/removing users and site setting changes.
Required Experience/Skills:
Strong technical and account management expertise, with a proven track record in SaaS/software implementation management or software/SaaS customer success/support.
Excellent Project Management experience.
Strong presentation skills and experience working with C-Level Executives and Directors.
Experience with corporate governance, corporate legal teams, or entity management is advantageous.
Fluency in Portuguese, French, or German is beneficial.
Benefits:
- Competitive salary: up to $26,000 per month.
- Health insurance.
- Days of paid vacation per year.
- Hybrid work arrangement.
- Mexico holidays.
- Christmas bonus.
Estimated Salary Range
$312,000 - $312,000 per year (based on a 12-month period). Note that this estimate may vary depending on factors like location and individual qualifications.
Application Questions:
- Do you currently reside in Guadalajara or its vicinity?
- Are you willing to work in a hybrid arrangement in Guadalara?
- How many years of experience do you have as an Implementation Specialist?
- Are you fluent in French, German, or Portuguese?
Language Requirements:
Inglés (required).
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