Senior Business Operations Coordinator

hace 2 meses


Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

Company Overview

Prometeo Talent connects exceptional talents with innovative leaders. Our client provides tailored solutions for commercial operations, empowering medium-sized companies to scale and transform.

Job Summary

We are seeking a highly skilled Implementation Specialist to coordinate successful customer onboarding and training. This key role will partner closely with the CSM client owner to ensure long-term customer satisfaction, retention, expansion, and referral sales.

Key Responsibilities:

  • Work collaboratively with the Services, Training, and Support team to deliver a seamless onboarding experience for Diligent customers.
  • Configure client sites according to contract specifications, ensuring clients can utilize products confidently.
  • Maintain regular contact with customers throughout the onboarding phase, guaranteeing adoption and satisfaction with the product.
  • Own the client relationship for the initial 30-90 days or until onboarding is completed.
  • Manage day-to-day administrative client requests, such as adding/removing users and site setting changes.

Required Experience/Skills:

Strong technical and account management expertise, with a proven track record in SaaS/software implementation management or software/SaaS customer success/support.

Excellent Project Management experience.

Strong presentation skills and experience working with C-Level Executives and Directors.

Experience with corporate governance, corporate legal teams, or entity management is advantageous.

Fluency in Portuguese, French, or German is beneficial.

Benefits:

  • Competitive salary: up to $26,000 per month.
  • Health insurance.
  • Days of paid vacation per year.
  • Hybrid work arrangement.
  • Mexico holidays.
  • Christmas bonus.

Estimated Salary Range

$312,000 - $312,000 per year (based on a 12-month period). Note that this estimate may vary depending on factors like location and individual qualifications.

Application Questions:

  • Do you currently reside in Guadalajara or its vicinity?
  • Are you willing to work in a hybrid arrangement in Guadalara?
  • How many years of experience do you have as an Implementation Specialist?
  • Are you fluent in French, German, or Portuguese?

Language Requirements:

Inglés (required).



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