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Data Science Support Specialist
hace 1 mes
We are seeking a highly skilled Data Science Support Specialist to join our customer success team in Mexico City. The successful candidate will play a key role in establishing reliable communication channels with clients, prospects, and partners, providing technical support and assistance with data analytics applications.
About the Role- Customer Technical Support: Engage with customers, prospects, and Altair field teams to identify and resolve issues in a timely manner.
- Drive Customer Success: Work closely with customers, prospects, and partners to build state-of-the-art application deployments using software from the Altair portfolio.
- Communicate Altair: Manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries.
- Work with the Team: Use your experience and application insight to support Altair teams in various scenarios.
- Mainframe experience, especially with SAS applications stack is highly welcome.
- Analytics or IT management background.
- Experience in using and administrating data science tools (i.e. RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL etc).
- Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud-based and on-premise.
- Knowledge of standard tools for system administration in Windows and Linux environments.
- Strong communication skills and commitment to work with clients via ticket systems, phone calls, and web meetings.
- Interest in software development and basic knowledge of scripting and programming languages like SAS, Python, and Java.
- English language fluency – another language (German, Spanish, French) is not essential but is a plus.
- Competitive Salary ($80,000 - $110,000 per year)
- Flexible Work Hours
- 75% Vacation Prime
- 1 Month Christmas Bonus
- 12 Days of Vacation
- SGMM
- Life Insurance
- Dental Insurance
- Saving Fund
- Pantry Voucher
- Work Life Balance
- Employee Stock Purchase Program
- Equal Employee Opportunity
