Helpdesk Technical Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Ntt Data A tiempo completo
About the Role

We are currently seeking a Helpdesk Associate to join our team in Mexico.

Job Summary

The ideal candidate will be responsible for providing technical support to customers, escalating complex issues to other teams as needed, and documenting troubleshooting steps and customer incidents.

Responsibilities
  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and provide solutions to customers
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements

To be considered for this role, you should have:

  • Availability to work 45 hours per week
  • Interest in working on morning/afternoon/night shifts
  • Advanced English skills
  • 6 months of experience in customer service
Benefits

We offer a competitive salary of $350,000 - $450,000 MXN per year, plus benefits such as:

  • Grocery tickets (12% of base salary)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance (you and your family)
  • Life insurance
  • Dental insurance
  • Discounts with selected optics
About NTT DATA Services

NTT DATA Services is an equal opportunity employer and welcomes all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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