Helpdesk Technical Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Ntt Data A tiempo completo
About the Role

We are currently seeking a Helpdesk Associate to join our team in Mexico.

Job Summary

The ideal candidate will be responsible for providing technical support to customers, escalating complex issues to other teams as needed, and documenting troubleshooting steps and customer incidents.

Responsibilities
  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and provide solutions to customers
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements

To be considered for this role, you should have:

  • Availability to work 45 hours per week
  • Interest in working on morning/afternoon/night shifts
  • Advanced English skills
  • 6 months of experience in customer service
Benefits

We offer a competitive salary of $350,000 - $450,000 MXN per year, plus benefits such as:

  • Grocery tickets (12% of base salary)
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance (you and your family)
  • Life insurance
  • Dental insurance
  • Discounts with selected optics
About NTT DATA Services

NTT DATA Services is an equal opportunity employer and welcomes all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Summary:EUC Informatica is seeking a highly motivated Technical Support Specialist to join our team at Nuvit Service. As a key member of our Technical Support team, you will be responsible for providing top-notch technical support to our customers. Your primary focus will be on managing the product life cycle of all service-raised incidents and service...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryAs a Technical Support Specialist at Nuvit Service, you will be responsible for managing the product life cycle of all service-raised incidents and service requests. This role requires the use of knowledge management to inform customers on progress and advise on workarounds where necessary. Additionally, you will support and maintain end-user...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...


  • Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutionsCollaborate with design engineering and software...


  • Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...


  • Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Alia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...


  • Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...


  • Ciudad de México, Ciudad de México Avaya A tiempo completo

    About the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...


  • Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers and partners, ensuring high levels of customer satisfaction.Key ResponsibilitiesProvide technical support to customers and partners via phone, email,...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...


  • Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our Global Support team at Emplifi. As a key member of our team, you will play a critical role in delivering exceptional technical support and guidance to our customers.What You'll Do HereProvide technical support and resolve customer requests via email and other communication...


  • Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.The RoleAs a Technical Support...