Continuous Improvement Process Leader
hace 1 mes
About the Role
The Amazon Customer Excellence System Team (ACES) is seeking a highly skilled Continuous Improvement Process Leader to join their team. As a key member of the ACES team, you will play a critical role in optimizing the delivery stations' operations, providing stations with the necessary knowledge and tools to improve performance.
Your primary goal will be to solve complex problems with simple and practical solutions by developing a deep understanding of the operation processes. You will create effective communication plans to provide visibility to all impacted teams, enabling overall process alignment.
Key activities will include:
- Supporting the launch of ATS Technology for Sort Centers and 3P operated distribution centers
- Maintaining SOP, START, and standard processes materials in accordance with current standards
- Analyzing key metrics on a weekly basis to develop improvement projects that meet business goals
- Leading weekly audits to verify accuracy of current processes by Ops Team, including processes established by support areas
- Supporting Ops Team in weekly analysis to detect deviations from standard processes
- Offering ACES perspective to optimize package flow and reduce waste, improving workflow
Requirements
- Completed High School diploma or bachelor's degree in progress
- 2+ years of experience working directly with learning or continuous improvement responsibilities
- Basic English Skills (A2+)
Preferred Qualifications
- Completed Bachelor's degree in Engineering, Administration, or similar with continuous improvement methodology knowledge
- Advanced English
- Experience leading multidisciplinary groups
- Green belt certification (optional)
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