Complaints Analyst Senior

hace 1 mes


Juárez, Chihuahua, México Johnson & Johnson A tiempo completo

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

**Our Commitment to Diversity, Equity & Inclusion**

We strive to create an inclusive environment where everyone feels valued and respected. Our commitment to Diversity, Equity & Inclusion is a key aspect of our culture, and we believe that it is essential to our success.

**Job Summary**

As a Senior Quality Investigator, you will be responsible for investigating customer complaints and identifying root causes. You will work closely with cross-functional teams to implement corrective and preventive actions, ensuring compliance with federal, state, and local laws, as well as company policies and procedures.

**Responsibilities**

  • Investigate customer complaints and identify root causes
  • Work with cross-functional teams to implement corrective and preventive actions
  • Ensure compliance with federal, state, and local laws, as well as company policies and procedures
  • Product analysis of other departments, if needed
  • Responsible for tracking, receiving, and shipping of products
  • Responsible for communicating business-related issues or opportunities to next management level
  • Responsible for ensuring personal and company compliance with all federal, state, local, and company regulations, policies, and procedures

**Requirements**

  • Excellent problem-solving and decision-making abilities
  • Microsoft Office handling
  • Communication skills that allow effectively working at different levels and teams
  • Product, equipment, and process validation knowledge
  • Medical device work experience or pharmaceutical field preferably

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