Complaints Analyst Senior
hace 1 mes
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.
**Our Commitment to Diversity, Equity & Inclusion**
We strive to create an inclusive environment where everyone feels valued and respected. Our commitment to Diversity, Equity & Inclusion is a key aspect of our culture, and we believe that it is essential to our success.
**Job Summary**
As a Senior Quality Investigator, you will be responsible for investigating customer complaints and identifying root causes. You will work closely with cross-functional teams to implement corrective and preventive actions, ensuring compliance with federal, state, and local laws, as well as company policies and procedures.
**Responsibilities**
- Investigate customer complaints and identify root causes
- Work with cross-functional teams to implement corrective and preventive actions
- Ensure compliance with federal, state, and local laws, as well as company policies and procedures
- Product analysis of other departments, if needed
- Responsible for tracking, receiving, and shipping of products
- Responsible for communicating business-related issues or opportunities to next management level
- Responsible for ensuring personal and company compliance with all federal, state, local, and company regulations, policies, and procedures
**Requirements**
- Excellent problem-solving and decision-making abilities
- Microsoft Office handling
- Communication skills that allow effectively working at different levels and teams
- Product, equipment, and process validation knowledge
- Medical device work experience or pharmaceutical field preferably
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