Medical Customer Service Representative

hace 1 día


Tecate, Baja California, México Zventus A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Medical Customer Service Representative to join our team at Zventus. As a Medical Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve customer experience
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • 2+ years of customer service experience in a medical or healthcare setting
  • Ability to communicate fluently in English and Spanish
  • High school diploma or equivalent required; college degree preferred
  • PC skills with Microsoft Office and ability to learn new software
  • Team player with excellent communication and problem-solving skills
What We Offer
  • Monday to Friday work schedule with weekends off
  • All benefits by law, including private health, life, and dental insurance
  • Telework bonus and food stamps
  • Paid personal time off (PTO) days accrual
  • Career growth opportunities and professional training and development
How to Apply

Please submit your CV in English to be considered for this exciting opportunity.



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