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Senior Client Service Liaison

hace 2 meses

Monterrey, Nuevo León, México Lrqa Group A tiempo completo

Job Summary: We are seeking a highly skilled and experienced professional to join our team as a Senior Client Service Advisor at Lrqa Group.

Key Responsibilities:

  • Manage customer relationships and ensure maintenance of customer satisfaction within the company's defined business goals.
  • Act as a single point of contact for all client-related issues, providing timely and effective communication with other departments.
  • Respond to client queries, liaising with technical and client services management as required.
  • Administer and maintain service standards, ensuring consistency and quality in all interactions.
  • Collaborate with the international client manager/key account team to drive business growth and development.
  • Provide support to other departments and the client services team, promoting a culture of teamwork and collaboration.
  • Maintain accurate internal administration records, ensuring seamless office operations and document management.

About Lrqa Group:

Lrqa Group is committed to fostering an inclusive and diverse workplace, where all employees feel valued and respected. We strive to create a work environment that is free from bias and promotes equal opportunities for all.