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We are seeking a highly skilled Medical Information Specialist to join our team at Thermo Fisher Scientific. As a Medical Information Specialist, you will play a critical role in providing technical and medical information to our customers, patients, and healthcare providers.
Key Responsibilities- Provide accurate and professional responses to technical and medical information inquiries via various channels, including phone, email, and internet.
- Analyze and research inquiries to formulate accurate and concise responses, using client-approved resources and records interactions in the appropriate databases.
- Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines.
- Maintain thorough knowledge of project and corporate policies and procedures, including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
- Work closely with internal and external client contacts to resolve complex inquiries, as needed.
- Bachelor's degree in a health care or life science field.
- Previous experience in a related field, with a minimum of 0-2 years of experience.
- Excellent verbal and written communication skills.
- Excellent language skills, with fluency in a second language may be required.
- Proficient computer and keyboarding skills.
- Good interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to interpret client-provided complex medical and technical information.
- Organizational and time management skills.
- Ability to maintain a positive and professional demeanor in challenging circumstances.
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.
This role requires the ability to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. The ability to work upright and stationary for typical working hours is also required.
This position is a hybrid role, with 12 weeks of on-site training followed by once-per-week in-office expectations.
