Digital Transformation Architect

hace 7 días

Xico, México Sap Fioneer A tiempo completo
Job Description

We are seeking a highly skilled Digital Transformation Architect to join our team at Sap Fioneer. As a key member of our organization, you will play a crucial role in shaping the future of financial services.

About Us

Sap Fioneer is a leading provider of software and platforms for the financial services industry. We empower banks, insurance companies, and challengers to run, transform, and grow cost-efficiently and at scale and speed.

We are backed by global technology leader SAP and entrepreneurial investor Dediq, giving us a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company.

We aspire to be more than just a vendor - a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge.

Your Role

In this exciting role, you will work closely with customers as a trusted advisor, guiding them in defining the best solution for their requests. You will also provide proactive improvement suggestions for solution efficiency and product feature evolution.

This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction, and change management standardization in accordance with compliance requirements.

You will be diligent about ensuring best practice and pragmatic about maintaining customer success.

This position typically works under limited supervision and direction, and you will regularly exercise discretionary decision-making to shape this role as you see fit.

Responsibilities

You will be responsible for developing complex frameworks covering diverse topics and requirements such as compliance, business processes, quality assurance, and diverse landscapes.

You will evaluate risks, impact, and estimation for change requests and other customers' requests.

You will align and build strong relationships with key stakeholders from product support, engineering, and service delivery as well as across different divisions of Sap Fioneer.

You will ensure continuous improvement and development through defining service enhancements and improvement roadmaps.

You will establish the trusted advisor role at customer level and ensure customer satisfaction.

You will anticipate customer needs and deliver high-quality, value-added services and solutions that elevate the profile of our products/company in the eyes of clients.

Requirements

  • Strong experience in architectural roles with a focus on identifying innovation potential with customers.
  • Strong experience in the financial services environment as an enterprise solution architect.
  • Experience in application value discussion and identifying innovation potential.
  • Strong experience in stakeholder management at all levels, delivering clear status on service delivery and efficiency.
  • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences.
  • Previous experience in working with business stakeholders as a technical expert.
  • Experience planning and coordinating technology resources balanced against operational needs.
  • Open-minded, innovative thinker and adaptable to changes, enjoying working in agile environments.
  • A good level of English is required, as most projects are outside of Mexico.

Skills

  • Thought Leadership - Ability to guide, inspire innovation, motivate others, share knowledge, and drive agreed goals based on expertise and industry perspective.
  • Innovative Thinker - Ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues.
  • Good communication and presentation skills - Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.
  • Industry Knowledge - Expertise knowledge in business processes, ideally in financial services.
  • Team player - Ability to build strong relationships with fellow team members.
  • Solution Architecture - Expertise as a solution architect and trusted customer advisor.

What We Offer

We offer a competitive compensation package and countless growth opportunities.

Flexible working policy, so you can work when and where it's comfortable for you.

Unparalleled impact, exponential growth, the best of both worlds, bold innovation, constant development.

Lean hierarchy environment with a focus on your growth in providing individual career paths.

Welcome to the World of Fioneers

We combine rock-solid technology with bold creativity.

We work in partnership with our clients to build a financial ecosystem that is resilient, inclusive, and future-fit.

We are investing and building the financial services platforms and offerings that enable our clients to succeed and win in the fast-changing financial services industry and ecosystem.

Our systems are already market leaders in today's world and will be the leading foundation for our clients' success in the future.

Estimated Salary: $120,000 - $180,000 per year, depending on experience and qualifications.

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