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Host/Hostess - Guest Service Professional
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Host/Hostess to join our team at Marriott International, Inc. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Greet guests and determine the number in their party, ensuring a seamless and efficient seating experience.
- Seat guests by finding a clean, available table, and provide any necessary assistance to ensure their comfort and satisfaction.
- Monitor dining rooms for seating availability, service, safety, and the well-being of guests, taking proactive steps to address any concerns.
- Follow all company and safety policies and procedures, reporting any accidents or incidents to management.
- Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information and protecting company assets.
- Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals and exceeding guest expectations.
Requirements:
- Ability to stand, sit, or walk for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
- High school diploma or equivalent required; prior experience in a hospitality or customer service role preferred.
About Marriott International, Inc.
Marriott International, Inc. is a global hospitality leader, committed to delivering exceptional guest experiences and exceeding customer expectations. We are a diverse and inclusive organization, dedicated to fostering a culture of innovation, teamwork, and continuous improvement.