Customer Service Agent

hace 4 semanas


Hermosillo, Sonora, México Intugo A tiempo completo

Job Title: Customer Service Agent

Job Summary:

Intugo is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, addressing their needs, and resolving issues in a professional and timely manner.

Responsibilities:

  • Engage with customers to understand their needs and provide tailored solutions.
  • Address customer complaints and concerns in a professional and empathetic manner.
  • Provide accurate information and resolve issues promptly.
  • Stay updated on regulations and policies to ensure compliance.

Qualifications:

  • High school diploma (Bachelor's degree preferred).
  • Previous customer service experience, healthcare industry experience a plus.
  • Excellent interpersonal skills, problem-solving abilities, and empathy.
  • Proficiency in customer service software and EHR systems.

Requirements:

  • 16 GB RAM memory, 25+ Mbps upload speed, headset, and webcam.
  • Dedicated workspace.
  • Proven experience in a customer service role.
  • Advanced English and excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to work well with diverse customers.

Benefits:

  • Competitive compensation and benefits.
  • Opportunities for professional growth.
  • Join a supportive team dedicated to improving the patient experience.

Language: Inglés Avanzado (Obligatorio)

Location: Empleo presencial

Salary: $16,000.00 - $20,000.00 al mes

Benefits: Vales de despensa

Additional Pay: Bono de productividad

Work Schedule: Diurno



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