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Change Manager, IT Operations Specialist

hace 2 meses

Ciudad de México, Ciudad de México Jones Lang LaSalle Incorporated A tiempo completo
IT Change Management Lead

Jones Lang LaSalle Incorporated empowers you to shape a brighter future.

We are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, we help shape a brighter way forward.

Key Responsibilities

  • Analyzing and assessing the impact of proposed changes, conducting risk assessments, coordinating change implementation, and ensuring minimal disruption to operations.
  • Collaborating with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation.
  • Developing and delivering change management plans, communication strategies, and training programs.
  • Developing and executing a communication plan to keep stakeholders informed and engaged throughout the change process.
  • Identifying and managing potential risks and issues associated with IT changes, and developing mitigation plans to minimize their impact on business operations and performance.
  • Developing and delivering clear and concise communication materials to keep employees informed about the change.
  • Monitoring and assessing the impact of the change on employees, processes, and overall organizational performance.
  • Collecting feedback and data to evaluate the effectiveness of change management initiatives.
  • Developing metrics and evaluation frameworks to measure the effectiveness and impact of change management initiatives.
  • Providing ongoing support and guidance to employees as they navigate through the changes.
  • Making recommendations for continuous improvement based on evaluation findings.

Requirements

Experience & Education

  • Bachelor's degree in information & computer science, statistics, or a quantitative discipline in science.
  • Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives.
  • In-depth knowledge of ITIL methodologies and best practices.
  • Professional certifications in IT service management (e.g., ITIL) is preferred.

Technical Skills & Competencies

  • Proven experience in infrastructure and operations change management.
  • Strong understanding of IT infrastructure, applications, systems, and networks.
  • Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies.
  • Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Ability to evaluate and understand the impact of complex technical changes on business operations.
  • Familiarity with IT risk management, incident management, and problem management.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Detail-oriented and able to work with accuracy and attention to detail.
  • Excellent communication and stakeholder management abilities.
  • Excellent organizational and documentation skills.

What we offer

We make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour a passion for learning and adapting new technologies, we will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. It's no surprise that we have been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year.

Apply today

Location:

On-site – Mexico, MEX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table