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Customer Support Specialist I

hace 2 meses

Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo
{"title": "Customer Support Specialist", "content": "

At Transplace De Mexico Global, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for scheduling appointments, communicating with customers and carriers, and providing top-tier customer service.

Key responsibilities include:

  • Scheduling appointments in a timely manner
  • Communicating with customers and carriers to resolve issues
  • Providing feedback to the account operations team to improve scheduling processes
  • Participating in the development and implementation of critical business processes

Requirements:

  • 12 months of work experience with customer interaction and communication
  • Excellent English language skills - verbal and written
  • Bachelor's degree complete

Preferred skills include:

  • Customer Service
  • Microsoft Outlook
  • Bilingual English/Spanish

Preferred behaviors include:

  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred motivations include:

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
", "lang_code": "en-US"}