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Audible, a subsidiary of Amazon, is seeking a highly skilled Technical Support Specialist to join its growing team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global audience.
Key Responsibilities- Develop and maintain in-depth knowledge of our services and platforms to effectively resolve customer inquiries and issues.
- Collaborate with development teams to identify and resolve technical issues, and to improve overall support processes.
- Provide timely and accurate support to customers through various communication channels, including email, phone, and chat.
- Contribute to the creation and maintenance of support documentation, knowledge base articles, and other resources to ensure seamless customer experience.
- Participate in the planning and execution of support projects, and contribute to the development of operational policies and procedures.
- Stay up-to-date with industry trends and best practices in technical support and customer service.
- 2+ years of experience in technical support, customer service, or a related field.
- Strong technical skills, including Java programming and Linux operating system experience.
- Excellent communication, documentation, and presentation skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Strong problem-solving skills and attention to detail.
Audible is the leading producer and provider of audio storytelling, offering immersive and cinematic experiences that enrich customers' daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility to work from a common office space or remotely. For more information, please visit our website.
