Duty Manager

hace 2 días


Campeche, Campeche, México Uso A tiempo completo
About the Role

The Duty Manager is a key position at the USO, responsible for delivering exceptional customer service and ensuring a warm and inviting environment for service members.

Key Responsibilities
  • Provide excellent customer service and engage with visitors
  • Manage operations and programs during assigned shifts, including opening and closing procedures, asset management, and safety protocols
  • Host programs, activities, and events in the center and at outreach locations
  • Lead the planning, execution, and oversight of focus areas, including programs, logistics, inventory management, budget planning, social media, and database management
  • Supervise volunteers during assigned shifts and ensure quality customer service and support
  • Monitor readiness and availability of activity and lounge areas, maintain cleanliness, and perform daily sales and inventory tasks
  • Assume responsibility for center operations as needed in the absence of the Center Manager
Requirements
  • High School Diploma or equivalent; Bachelor's Degree preferred
  • 1-3 years of work experience in retail, customer service, recreation facility, or related role; relevant experience in a not-for-profit, military, multicultural, and/or global organization preferred
  • General knowledge of military community preferred
  • Ability to stand for up to 12 hours, lift and carry up to 50 pounds, and wear up to 30 pounds of body armor
  • Strong interpersonal, customer service, and problem-solving skills
  • Ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism
About the USO

The USO is a mission-driven organization that provides a rewarding and fulfilling work environment. We offer generous paid time off, including volunteer days and military leave, a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement.

We believe in doing what you love and loving what you do. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

An independent external survey found that:

  • 97% of employees enjoy their work
  • 90% are satisfied with their pay and benefits
  • 95% would recommend working here to friends and family
  • 95% would recommend our USO services to a friend

We are a strong advocate of the USO's mission and are committed to making a difference in the lives of service members and their families.



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