Business System Strategist

hace 3 semanas


Xico, México Cisco Systems A tiempo completo
About the Role

The Global CX Center Operations team is responsible for planning, executing, and accelerating the delivery and business performance of the Global CX Centers. As a key member of this team, you will support allocated technologies, sites, and functions to drive delivery and business performance. Your primary objective will be to deliver on commitments and grow the CX business profitably.

Key Responsibilities:

  • Partner with Delivery leaders to provide expertise in operations, focusing on analysis regarding cost, service offerings, and innovation initiatives.
  • Manage business analytics to achieve overall delivery, business, and company objectives.
  • Deliver business insights and recommendations leveraging analytics, predictive modeling, observations, and business knowledge.
  • Enable operational improvement through strategic management and analysis of business drivers and practices.
  • Drive change by collaborating on the strategic development and management of performance measurements and control systems.

About You

  • You are a team player who can be a trusted advisor to the business.
  • You have the ability to influence cross-functionally and at the Executive level.
  • You are able to think outside the box and take the lead in developing business solutions.
  • You have strong analytical skills to identify trends and patterns in datasets and interpret, synthesize, and communicate insights and recommendations to the leadership team.
  • You possess strong mastery of Tableau, Excel, PowerPoint, and other existing dashboards and tools related to delivery operations.

About Cisco

  • We connect everything: people, processes, data, and things.
  • We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
  • We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple-haired rock stars.
  • We celebrate the creativity and diversity that fuels our innovation.
  • We are dreamers and doers.


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