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Operations Support Specialist

hace 2 meses

Naucalpan de Juárez, México Citi A tiempo completo
Operations Support Analyst 2 Job Description

The Operations Support Analyst 2 plays a crucial role in providing day-to-day operations support to Citi's operations infrastructure and processes. This intermediate-level position requires a strong understanding of operations support services, including record maintenance, storage and retrieval, account maintenance, and imaging.

Key Responsibilities:
  • Update knowledge hub content to service client inquiries
  • Execute assigned work, including annual review certification and change requests
  • Serve as liaison to business for work assignments, asking fact-finding questions and following up on open items
  • Conduct needs assessments and update content or develop solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and other open items related to business
  • Monitor work progression and ensure completion of assignments by requested due date
Qualifications:
  • 0-2 years of relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Clear and concise written and verbal communication skills
Education:
  • Bachelor's degree or equivalent experience

This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.