Luxury Spa Service Ambassador
hace 21 horas
About the Role: We are seeking a skilled and experienced Spa Service Ambassador to join our team at The St. Regis Kanai Resort Riviera Maya. As a key member of our spa team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience.
Job Summary: The successful candidate will have excellent communication skills, a warm and welcoming demeanor, and a genuine passion for providing world-class service. You will be required to work closely with guests, colleagues, and management to ensure seamless delivery of our luxury spa services.
About the Job:
The Spa Service Ambassador will be responsible for scheduling appointments, answering questions about available services, updating reservations and cancellations lists, and resolving any scheduling issues that may arise. You will also be responsible for checking in guests, confirming their details, and providing a general orientation to our spa facilities.
Key Responsibilities:
- Schedule appointments and services for individuals and large groups using our spa/salon reservations software system.
- Confirm scheduled services with guests via phone calls and answer any questions they may have about available services.
- Update reservations and cancellations lists throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services.
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
Requirements:
We are looking for someone who is passionate about delivering exceptional customer service and has excellent communication skills. You should be able to work well under pressure, maintain confidentiality, and protect company assets. A warm and welcoming demeanor is essential for this role, as you will be interacting with guests on a regular basis. If you are a team player who is committed to providing world-class service, we would love to hear from you
About Marriott International: Marriott International is a leading hospitality company with over 50 luxury hotels and resorts around the world. Our commitment to excellence and customer satisfaction is unmatched, and we are dedicated to delivering unforgettable experiences for our guests. Join us and become part of a global team that values diversity, inclusion, and respect for all.
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