Luxury Guest Service Representative
hace 5 días
Estimated Salary: $25,000 - $35,000 per year
">About the Job:
We are seeking a highly skilled and experienced Guest Service Representative to join our team at The St. Regis Kanai Resort Riviera Maya.
Responsibilities:
- Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning
- Gather and provide information to guests about the property and surrounding area amenities
- Answer and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individuals or departments to resolve guest issues
- Maintain shift logs and document pertinent information
- Monitor club lounge seating availability, service, safety, and well-being of guests
Requirements:
- High school diploma or equivalent required
- No related work experience necessary, but supervisory experience is a plus
- No license or certification required
About Us:
Marriott International, Inc. is a global hospitality company that operates over 50 luxury hotels and resorts worldwide. We offer an unparalleled level of bespoke and anticipatory service to our guests, delivered by a team of gracious hosts who embody classic sophistication and modern sensibility.
Career Opportunities:
In joining Marriott International, you will become part of a dynamic and diverse global team that values inclusivity and diversity in the workplace. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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