Luxury Guest Service Representative

hace 5 días


Quintana Roo, México Marriott International, Inc A tiempo completo

Estimated Salary: $25,000 - $35,000 per year

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About the Job:

We are seeking a highly skilled and experienced Guest Service Representative to join our team at The St. Regis Kanai Resort Riviera Maya.

Responsibilities:

  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning
  • Gather and provide information to guests about the property and surrounding area amenities
  • Answer and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individuals or departments to resolve guest issues
  • Maintain shift logs and document pertinent information
  • Monitor club lounge seating availability, service, safety, and well-being of guests

Requirements:

  • High school diploma or equivalent required
  • No related work experience necessary, but supervisory experience is a plus
  • No license or certification required

About Us:

Marriott International, Inc. is a global hospitality company that operates over 50 luxury hotels and resorts worldwide. We offer an unparalleled level of bespoke and anticipatory service to our guests, delivered by a team of gracious hosts who embody classic sophistication and modern sensibility.

Career Opportunities:

In joining Marriott International, you will become part of a dynamic and diverse global team that values inclusivity and diversity in the workplace. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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