Implementation Specialist

hace 1 mes


Guadalajara, Jalisco, México Finastra A tiempo completo
Job Title: Implementation Specialist

About the Role:

Finastra is seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for delivering Fusion Kondor implementation projects and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Analyze customer's current business processes and scenarios.
  • Specify, present and configure business processes and best practices for customers during Fusion Kondor implementations.
  • Provide functional configuration, and work practices recommendations and/or solution suggestions to customers during project implementations.
  • Assist project and delivery management in planning all aspects of projects, updating project status and risks, performing technical and functional reviews.
  • Communicate with customers to help define detailed requirements for Fusion Kondor implementations.
  • Provide advice for customizing or implementing new functions in the solution.
  • Provide onsite consultancy services, with potentially travel required.
  • Pro-actively keep up-to-date with the product roadmap and latest developments, upgrades as well as industry trends, and communicate knowledge within the team.
  • Work with sales and Finastra global solution consultants to develop new services business from the existing customer base.

Core Competencies:

  • Customer focus and strong customer management skills.
  • Committed to providing excellent client service at all times to a very demanding customer base.
  • Solid interpersonal, communication and presentation skills.
  • Strong troubleshooting, problem-solving and decision-making skills.
  • Ability to multi-task and work independently and manage time efficiently.
  • Ability to work under pressure and meet deadlines.
  • Flexibility and innovation.
  • Team player: this role will work closely with all functions within Finastra.

Requirements:

  • 2-5 years of experience in the financial software industry, with specific focus on capital markets, treasury and Derivative instruments software for front office, middle office, back office or risk.
  • Professional services experience with a financial software vendor is a strong plus.
  • Practical experience of implementing the Fusion Kondor knowledge is a must.
  • Outstanding relationship management and communication skills.
  • Highly customer-focused approach.
  • Degree with a major in Computer Science, Mathematics, Risk Management, Corporate Finance, MIS or any related courses, or relevant work experience.

What We Offer:

Finastra offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.


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