IT Operations Change Manager Senior

hace 2 días

Miguel Hidalgo, Ciudad de México Talentosy A tiempo completo
Job Title: Change Manager IT Operations Senior

Job Summary:

Talentosy is seeking a highly skilled Change Manager IT Operations Senior to join our team. As a key member of our organization, you will be responsible for analyzing and assessing the impact of proposed changes, conducting risk assessments, and ensuring minimal disruption to operations.

Responsibilities:

  • Analyze and assess the impact of proposed changes on IT operations and develop strategies to minimize disruption.
  • Collaborate with cross-functional teams to define change management strategies and ensure successful implementation.
  • Develop and deliver change management plans, communication strategies, and training programs.
  • Develop and execute a communication plan to keep stakeholders informed and engaged throughout the change process.
  • Identify and manage potential risks and issues associated with IT changes and develop mitigation plans to minimize their impact on business operations and performance.
  • Develop and deliver clear and concise communication materials to keep employees informed about the change.
  • Monitor and assess the impact of the change on employees, processes, and overall organizational performance.
  • Collect feedback and data to evaluate the effectiveness of change management initiatives.
  • Develop metrics and evaluation frameworks to measure the effectiveness and impact of change management initiatives.
  • Provide ongoing support and guidance to employees as they navigate through the changes.
  • Make recommendations for continuous improvement based on evaluation findings.

Requirements:

  • Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives.
  • In-depth knowledge of ITIL methodologies and best practices.
  • Professional certifications in IT service management (e.g., ITIL) is preferred.
  • Proven experience in infrastructure and operations change management.
  • Strong understanding of IT infrastructure, applications, systems, and networks.
  • Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies.
  • Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Ability to evaluate and understand the impact of complex technical changes on business operations.
  • Familiarity with IT risk management, incident management, and problem management.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Detail-oriented and able to work with accuracy and attention to detail.
  • Excellent communication and stakeholder management abilities.
  • Excellent organizational and documentation skills.

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