Executive Lounge Host

Job Summary

As an Executive Lounge Host with Hilton Worldwide, Inc., you will be responsible for providing exceptional guest experiences by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

Key Responsibilities

• Welcome executive guests on arrival and assist them during their stay, dealing efficiently with enquiries and any complaints.
• Process accurately check-ins and check-outs, ensuring that all guest supplies and amenities are offered and replenished to the required standards.
• Stay current with all hotel services as well as VIP requests and special events, demonstrating a knowledge of external locations, attractions, and landmarks in the vicinity.
• Project a professional manner with an emphasis on hospitality and guest service, complying with hotel security, fire regulations, and all health and safety legislation.
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager, serving your role and team in an environmentally-conscientious manner.

Requirements

• Previous front office experience in the hotel, leisure, or retail sector.
• Calm, efficient, and organized, with excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.
• Previous experience in Executive Lounge in a hotel environment is advantageous, as is being multi-lingual.

About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.