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About Us
Localization Academy is a leading global translation and localization company with a network of over 1200 native translators. Our company's twelve in-country production and project management offices ensure easy access for global clients, while our technical infrastructure and expertise in diverse localization projects set us apart in the industry.
Job Summary
This is a full-time on-site role for a Customer Service Representative at Localization Academy. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis.
Key Responsibilities
- Provide exceptional customer service and support to clients
- Ensure customer satisfaction and resolve any issues that may arise
- Develop and maintain strong relationships with clients
- Work collaboratively with internal teams to achieve business objectives
- Stay up-to-date with industry trends and best practices
- Participate in ongoing training and professional development
Requirements
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience abilities
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Experience in a similar role is a plus
- Fluency in multiple languages is beneficial
