Genesys Cloud CX Software Development Position

hace 1 mes


Xico, México Capgemini A tiempo completo

Are you a skilled software engineer looking to take your career to the next level? We're seeking an experienced Genesys Cloud CX professional to join our team as a software development specialist.
- Salary: $80,000-$110,000 per year.

About Us

Capgeminie is a leading global consulting and technology services company that helps clients achieve their goals through digital transformation. With over 340 thousand professionals in Mexico and a presence in more than 3 sites located in Mexico City, Monterrey, and Aguascalientes, we offer a collaborative environment that embodies values such as honesty, boldness, trust, freedom, teamwork, modesty, and fun.

We strive to provide a unique experience for each new hire through our recruitment process and onboarding program, helping you build your own career and professional skills foundation. Our atmosphere enables you to be hands-on, planning for growth, both horizontally and vertically.

Job Description

This position involves building interaction flows with Genesys Cloud Architect, generating and maintaining documentation, participating actively as a Scrum Team Member, familiarity with processes and adaptability, customer experience, and service-oriented work. The successful candidate will have at least 2 years of experience with Genesys Cloud CX configuration and management, knowledge of Contact Center functionality and concepts, like Queues, Interaction Routing, Campaigns, etc.

The ideal candidate should have experience collecting and analyzing logs, such as Wireshark, Browser's Network, and Console, REST output, for troubleshooting and functional validation, familiarity with Scrum and agile methodologies, experience conducting functional tests and User Acceptance Tests (UATs), proactively identifying issues and taking actions, and a teamwork and problem-solving attitude.

Required Skills and Qualifications
  • At least 2 years of experience with Genesys Cloud CX configuration and management
  • Knowledge of Contact Center functionality and concepts, like Queues, Interaction Routing, Campaigns, etc.
  • Experience collecting and analyzing logs, such as Wireshark, Browser's Network, and Console, REST output, for troubleshooting and functional validation
  • Familiarity with Scrum and agile methodologies
  • Experience conducting functional tests and User Acceptance Tests (UATs)
Benefits

Capgeminie offers a competitive compensation package, including salary, benefits, and opportunities for growth and development. You will work alongside technical, functional, and industry specialists to assist with the development, implementation, and integration of innovative system solutions. You will contribute to client satisfaction by providing timely and responsive value-added services and work products.



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