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Senior Business Solutions Consultant
hace 2 meses
The Senior Business Solutions Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Business Solutions Consultant is the functional and technical expert in customer engagements.
Key Responsibilities:
- Participate in workshops with customers to assess current business processes and establish future-state processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills/certifications on ServiceNow for long-term success.
Requirements:
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in IT and business processes
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
About ServiceNow:
ServiceNow is a leading provider of cloud-based services for IT, customer service, and security operations. Our platform helps organizations automate and streamline their business processes, improving efficiency and reducing costs. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.
