Senior Technical Business Solutions Consultant

hace 5 días


Ciudad de México, Ciudad de México Servicenow A tiempo completo

At ServiceNow, we pride ourselves on our technology that makes the world work for everyone, and our people make it possible. We strive for innovation and excellence in everything we do, and we're looking for a talented individual to join our team.

This exciting role is for a Customer Outcomes Senior Technical Consultant to configure the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. As a functional and technical expert in customer engagements, you will be responsible for designing and delivering ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

Some of your key responsibilities will include participating in workshops with customers to assess current processes and establish future-state processes, providing oversight and unit testing of code developed by partner or customer employees, advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes, guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution, providing feedback to product development to improve the product based on experiences gained with customers, and maintaining skills / certifications on relevant technologies.

To be successful in this role, you will need to have 8+ years experience as part of a professional services organization; or equivalent education/experience, ability to travel up to 50%, industry domain expertise in relevant fields, creative skills with comfort running projects independently, success driving complex issues through analysis and resolution, experience working collaboratively, and ServiceNow certifications in aligned workflow.

ServiceNow is an Equal Employment Opportunity Employer and welcomes all candidates, including individuals from non-traditional, varied backgrounds. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We lead with flexibility and trust in our distributed world of work. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.



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