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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate processing of shipments, and maintaining a high level of customer satisfaction.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Shipping and Logistics: Process shipments, manage inventory, and coordinate with internal teams to ensure smooth delivery of packages.
- Documentation and Reporting: Prepare and review shipping documents, generate reports, and maintain accurate records.
- Communication: Collaborate with internal stakeholders, including sales, operations, and customer service teams, to ensure seamless communication and resolution of customer issues.
- Education: High school degree or equivalent.
- Language: English proficiency (450 TOEIC points).
- Experience: 1-2 years of experience in customer service, transportation, or logistics.
- Skills: Microsoft Office, administration, and communication skills.
FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands, and we are committed to providing a positive and inclusive work environment for our employees.
