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Job Summary

We are seeking a skilled Guest Service Expert to join our team at Four Points by Sheraton Cancun Centro. As a key member of our food and beverage team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities
  • Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
  • Work collaboratively with the kitchen and other team members to ensure seamless service delivery.
  • Manage menu knowledge and make recommendations to guests based on their preferences.
  • Maintain a clean and organized work environment, adhering to Marriott International's high standards.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to stand for long periods, move around, and lift up to 25 pounds.
About Marriott International

Marriott International is a global hospitality leader, committed to providing exceptional experiences for our guests and employees. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from qualified candidates.