Hotel Guest Service Agent
hace 3 semanas
Job Summary
We are seeking a skilled Hotel Guest Service Agent to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, including number of arrivals and departures, and identify any special requests.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
About Marriott International, Inc.
Marriott International, Inc. is a global hospitality company that operates a portfolio of brands, including Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest service and creating memorable experiences for our guests.
-
Guest Service Agent
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a Guest Service Agent to join our team at the JW Marriott Cancun Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Provide warm and welcoming service to guests, responding to...
-
Guest Service Agent
hace 2 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, verifying reservations and issuing room keys.Manage guest...
-
Guest Service Agent
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Overview**As a Guest Service Agent with Marriott International, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.**Key Responsibilities**Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.Follow company policies and procedures to maintain a...
-
Guest Service Agent
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess all guest check-ins by confirming reservations, assigning rooms, and issuing and...
-
Guest Service Agent
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Process guest check-ins, confirming...
-
Guest Service Agent
hace 2 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**As a Guest Service Agent with Marriott International, you will be the face of our hotel, providing exceptional service to our guests and exceeding their expectations. Your warm smile, attentive nature, and ability to anticipate their needs will make all the difference in their stay.**Key Responsibilities**• Welcome and acknowledge all guests...
-
Guest Service Agent
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a skilled Guest Service Agent to join our team at JW Marriott Cancun Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Process all guest check-ins by confirming reservations,...
-
Hotel Guest Experience Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Overview**As a Guest Environment Expert at Marriott International, you will be responsible for maintaining the appearance and cleanliness of our hotel. This includes delivering exceptional guest experiences, stocking carts, cleaning rooms and public spaces, and ensuring a safe work environment.**Key Responsibilities**Maintain the cleanliness and...
-
Hotel General Manager
hace 4 semanas
Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo**Job Summary**:As the Hotel General Manager at Las Ventanas al Paraiso, A Rosewood Resort, you will be responsible for directing the overall operation of the hotel to maximize performance, profitability, and return on investment. You will create a positive and productive work environment, ensuring excellence in guest service and compliance with company...
-
Guest Environment Expert
hace 1 mes
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**As a Guest Environment Expert at Marriott International, you will be responsible for maintaining the cleanliness and organization of our hotel spaces, ensuring a memorable experience for our guests. This role requires a high level of attention to detail, a commitment to quality, and a passion for delivering exceptional...
-
Guest Environment Expert
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**As a Guest Environment Expert at Marriott International, Inc., you will be responsible for maintaining the highest standards of cleanliness and hospitality in our hotel. Your role will involve ensuring that all guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and meet our high standards.**Key...
-
Guest Service Ambassador
hace 1 mes
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Guest Service Expert to join our team at AC Hotel Veracruz. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and unique.Key ResponsibilitiesProvide attentive and personalized service to guests, ensuring...
-
Hotel Operations Director
hace 3 semanas
Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo**Hotel Operations Director Job Summary**The Hotel Operations Director is a key member of the executive committee, responsible for developing and implementing hotel-wide strategies that deliver exceptional guest experiences and drive business results. This role requires a strong leader who can motivate and direct employees to achieve desired outcomes, while...
-
Customer Service Agent
hace 2 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob Title: Customer Service AgentJob Summary: We are seeking a Customer Service Agent to join our team. In this role, you will be responsible for assisting guests with their business center needs, opening and closing the business center, instructing guests on how to access the internet, and packaging, labeling, and shipping items for guests.Key...
-
Customer Service Agent
hace 5 días
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**As a Customer Service Agent at Marriott International, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.**Key Responsibilities**• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.• Process all...
-
Marketing Executive
hace 5 días
Ciudad de México, Ciudad de México Mvw A tiempo completoOverviewMvw is seeking a highly skilled Marketing Executive to join our team in the resort environment. As a key member of our marketing department, you will be responsible for providing exceptional guest service and driving tour sales.About the RoleThis is a full-time position that requires bilingual fluency in English and Spanish. You will work closely...
-
Hotel Experience Coordinator
hace 2 días
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoAbout Marriott InternationalAt Marriott International, we believe in empowering our guests to achieve their goals and make memories that last a lifetime. As the world's largest hotel chain, we are committed to providing exceptional service and creating unforgettable experiences for travelers everywhere.Job Summary:We are seeking an experienced Hotel...
-
Service Expert for Guest Experience
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Overview**As a Guest Service Expert at Marriott International, you will be responsible for delivering exceptional guest experiences that exceed expectations. Your role will involve setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work areas and supplies.**Key Responsibilities:**Ensure that all guests receive...
-
Hotel Operations Supervisor
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Key Responsibilities**We are seeking a skilled Hotel Operations Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring exceptional guest service and managing the day-to-day operations of the hotel.**Responsibilities Include:**Managing the front desk and guest services teams to deliver exceptional guest...
-
Hotel Rooms Division Director
hace 3 semanas
Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo**Job Summary**The Director of Rooms is responsible for leading and managing all aspects of the Rooms Division to the highest professional standards. This includes overseeing key areas of service, quality, and financial control to achieve optimum profitability.**Key Responsibilities**Develop and implement operational strategies aligned with the hotel's...