Hotel Guest Service Agent

hace 1 semana


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a skilled Hotel Guest Service Agent to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, including number of arrivals and departures, and identify any special requests.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

About Marriott International, Inc.

Marriott International, Inc. is a global hospitality company that operates a portfolio of brands, including Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest service and creating memorable experiences for our guests.


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