Technical Support Specialist
hace 1 día
**Job Summary**
We are seeking a highly skilled Technical Support Engineer Senior to join our team at FIS Global. As a key member of our support team, you will be responsible for providing expert technical support to our customers.
**Key Responsibilities**
- Respond to complex technical issues and provide timely resolutions to ensure customer satisfaction.
- Collaborate with design engineering and software engineering teams to identify and report design, reliability, and maintenance problems or bugs.
- Provide support for customer installations and training, and assist with troubleshooting technical issues.
- Develop and maintain in-depth knowledge of our products and services to provide expert technical support.
**Requirements**
- Advanced professional role with broad understanding of technical support principles and practices.
- Proven ability to resolve complex technical issues and provide expert-level support.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Strong analytical and technical skills, with the ability to troubleshoot complex technical issues.
**What We Offer**
- A dynamic and supportive work environment with opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading global company in the financial services industry.
**Language Code:** en-US
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