Technical Support Specialist

hace 1 día


Xico, México Fis Global A tiempo completo

**Job Summary**

We are seeking a highly skilled Technical Support Engineer Senior to join our team at FIS Global. As a key member of our support team, you will be responsible for providing expert technical support to our customers.

**Key Responsibilities**

  • Respond to complex technical issues and provide timely resolutions to ensure customer satisfaction.
  • Collaborate with design engineering and software engineering teams to identify and report design, reliability, and maintenance problems or bugs.
  • Provide support for customer installations and training, and assist with troubleshooting technical issues.
  • Develop and maintain in-depth knowledge of our products and services to provide expert technical support.

**Requirements**

  • Advanced professional role with broad understanding of technical support principles and practices.
  • Proven ability to resolve complex technical issues and provide expert-level support.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Strong analytical and technical skills, with the ability to troubleshoot complex technical issues.

**What We Offer**

  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading global company in the financial services industry.

**Language Code:** en-US



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