Customer Operations Specialist
hace 1 mes
As a Customer Operations Specialist at Lenovo, you will play a critical role in supporting our customers across various channels, including Services, Business, Business Partners, and Consumer. Your primary responsibility will be to manage the order creation process, ensuring timely placement of orders according to our Service Level Agreements (SLAs).
Key Responsibilities
- Manage order creation process and ensure timely placement of orders according to our SLA.
- Comply with business control processes to maintain audit compliance.
- Investigate and resolve customer inquiries in detail, providing solutions that meet customer needs.
- Accurately document all customer interactions and follow up on cases.
- Manage backlogs, analyze reports, and optimize processes for improved efficiency.
Additional Requirements
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in using business software and tools.
About Lenovo
Lenovo is a global technology leader committed to driving innovation and growth. We offer a dynamic work environment, opportunities for professional development, and a collaborative culture that values diversity and inclusion.
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