Pricing and Packaging Analyst
hace 3 semanas
As a key member of Zendesk's Pricing and Packaging Team, the Lead Pricing and Packaging Analyst plays a critical role in shaping the company's monetization strategy. Reporting to the Senior Director of Pricing and Packaging, this highly visible role offers excellent growth potential.
Key Responsibilities:- Analyze pricing data, customer segments, and user behaviors to identify pricing opportunities, best practices, and areas for improvement.
- Translate analyses into actionable insights to inform pricing decisions and prioritize business objectives.
- Design pricing experiments with key business stakeholders to evaluate the effectiveness of different pricing strategies and analyze test results to identify successful approaches.
- Collaborate with Financial Planning & Analysis on pricing models that incorporate factors such as product features, customer lifetime value, market demand, and competitive landscape.
- Monitor and analyze competitors' pricing structures, packaging, and positioning within the market.
- Prepare regular reports and dashboards that provide visibility into key pricing metrics, trends, and performance indicators.
- Present findings and recommendations to stakeholders at various levels and departments across the organization.
- BS/BA or equivalent in a quantitative and/or business field.
- 1-2 years of experience in strategy consulting, data analytics, business intelligence, quantitative research, or related field.
- Experience with SaaS subscription billing model.
- Strong knowledge of SQL.
- Exceptional problem-solving, visualization, and presentation skills.
- Ability to synthesize large data sets and apply analytic frameworks for insights to support business decisions.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences and stick to it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work.
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Lead Pricing and Packaging Analyst
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