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Senior HR Operations Manager

hace 2 meses


Zapopan, Jalisco, México Solidigm A tiempo completo

**Job Summary**

The Senior HR Operations Manager will lead a team of HR Operations Agents within the HR Shared Services (HRSS) team at Solidigm. This role is responsible for overseeing HR operational processes, ensuring compliance with local and global HR policies, and driving continuous improvement initiatives.

**Key Responsibilities:**

  • Manage daily operations and oversee the overall performance of the HR Shared Services team to ensure high-quality service delivery and timely resolution of employee inquiries and tickets.
  • Oversee the management of employee inquiries and tickets in ServiceNow, ensuring prompt and accurate responses while maintaining a comprehensive and up-to-date knowledge base.
  • Ensure that administrative and transactional processes meet business needs, delivering results in a user-friendly manner with global standardization and automation.
  • Collaborate with cross-functional teams to streamline HR processes, resolve issues, and continuously improve the knowledge base.
  • Participate in the roll-out and operation of a comprehensive Service Management Framework (SMF), including the development and implementation of Service Partnership Agreements (SPAs) with internal customers and partners.

**Requirements:**

  • Strong leadership and management skills to lead a team of HR Operations Agents.
  • Excellent communication and interpersonal skills to collaborate with cross-functional teams.
  • Ability to analyze and resolve complex HR operational issues.
  • Experience with HR operational processes and ServiceNow.